Main responsibilities In addition to routine and non-routine maintenance, the successful candidate will be responsible for:

Customer management portfolio management: proactively managing a group of assigned customers, becoming their primary point of contact for technical or service requirements;

technical relationship management: nurturing the relationship over time, with a thorough understanding of the systems' history and the specific needs of customers in the portfolio;

Coordination of interventions: supervising the resolution of customer issues; should assistance or an on-site visit be assigned to another colleague, the account manager retains overall control of communication and ensures the ticket is closed to the customer's satisfaction;

Monitoring customer satisfaction: periodically analysing the performance of services provided to their customers and proposing any improvement plans.

Field Service installation and commissioning: supporting the commissioning of new equipment and systems at the customer's premises;

preventive and corrective maintenance: carrying out hardware and software interventions to ensure that functionality is restored as quickly as possible;

Advanced diagnostics: analysing faults and anomalies using diagnostic tools, system log analysis and specialist equipment.

Support and management (remote & back-office):

First-level helpdesk: providing remote technical support (telephone/email/ticket) for the rapid resolution of minor issues;

customer training:



train the customer's staff on the correct use and first-level maintenance of the equipment supplied;

system monitoring: monitor the status of equipment via remote monitoring platforms to prevent potential system downtime.

Documentation and quality technical reporting: drafting accurate and timely service reports, whilst updating the company database and knowledge base (FAQ/Wiki);

feedback to engineering teams: reporting recurring issues or suggestions for product improvements arising from field experience;

spare parts management: monitoring and managing the stock of components and tools allocated for field assignments.

Requirements

Qualifications

technical diploma (in mechanics, electrical engineering, electronics or IT) or at least 10 years' equivalent experience;

Languages: knowledge of English (level B1 or above);

Willingness to travel frequently: mainly within Europe (short periods);

Category B driving licence: essential for travelling to customer sites;

Basic knowledge of electromechanics and reading circuit diagrams;

Familiarity with IT systems, LAN networks and the installation of software/drivers;

Basic use of measuring instruments (multimeter, oscilloscope, etc.).

We offer: a dynamic and stimulating working environment;

ongoing training;

company benefits: meal vouchers worth €7.00.

Working in Service at Plasser Diagnostics makes me feel truly useful, knowing that my work directly supports our customers and keeps their systems running efficiently.

It is a rewarding experience to solve challenges, provide support, and see the positive impact of our work every day.

📌 Service Technician (Field & Remote) (Padova)
🏢 Plasser Diagnostics
📍 Padova