Generali Operations Service Platform (GOSP) is looking for a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team. Key responsibilities of the role will include: * Act as the operational lead for HD2 support activities across all countries within the IIAB Program. * Coordinate daily incident management activities ensuring service continuity and compliance with agreed SLAs. * Act as the primary operational escalation point for high-priority incidents and service disruptions. * Coordinate troubleshooting activities involving help desk 2 teams, Monitoring teams, HD3 application teams, infrastructure teams and external vendors. * Ensure incidents are correctly prioritized, assigned, tracked and resolved within service targets. * Lead Major Incident operational coordination and ensure timely communication towards business and IT stakeholders. * Support Problem Management processes, including Root Cause Analysis and corrective action tracking. * Monitor incident backlog, recurring issues and service performance indicators.
* Lead operational governance meetings with countries, suppliers and technical teams. * Produce service reports and dashboards highlighting incident trends, major issues, risks and improvement opportunities. * Support release and deployment activities from an operational readiness perspective. * Drive Continuous Service Improvement initiatives focused on automation, monitoring efficiency and operational excellence. * Collaborate with Service Managers, Quality Assurance, Release Management and Delivery teams to ensure end-to-end service stability. * Ensure contractual service commitments and operational quality targets are achieved by suppliers. Requirements * Bachelor's or Master's Degree in Information Technology, Computer Science, Engineering or related disciplines. * 5+ years of experience in IT Operations, Production Support, Incident Management or Service Management. * Strong knowledge of ITIL processes, especi
📌 Technical Service Operations Manager (Varese)
🏢 Generali Group
📍 Varese
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