Overview In this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements. You’ll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements. You will work with cross-functional teams to uphold high quality standards and support audits and CAPA initiatives. The position blends analytical problem-solving with collaboration to sustain customer satisfaction and operational excellence. This role offers a meaningful opportunity to shape quality outcomes across the EMEA region. Retribuzione / Benefits * benefits package tailored to the country of employment * remote work flexibility * career development opportunities Responsabilità * Support the development, implementation, and ongoing maintenance of the QMS in line with customer requirements and standards * Maintain QA system data and quality documentation * Ensure compliance with customer requirements, regulatory obligations,



and industry standards * Monitor QMS effectiveness and recommend improvements * Support internal and external audits and ensure timely closure of corrective actions * Serve as the primary customer liaison for quality issues and inquiries * Lead structured problem-solving activities including RCA and 8D investigations * Drive the implementation and verification of CAPA actions * Build and maintain strong customer relationships through professional communication * Conduct fault trend analysis to identify recurring issues and improvement opportunities * Apply quality tools to improve process effectiveness and participate in CI initiatives * Analyze operational processes and propose quality and efficiency improvements * Collaborate with Sales, Engineering, and DC teams to support objectives * Provide quality expertise during customer engagement and onboarding * Develop, monitor, and report on quality metrics and KPIs * Prepare quality reports and present trends and recommendations to manageme

📌 Quality Engineer (Lodi)
🏢 Arrow Ecs
📍 Lodi