Apply for IT Proximity Team Leader at Dils Srl in Lavoro da casa, IT. This Tempo pieno on site position offers great opportunities for career growth. DILS - Digital Innovation Line Service S.r.l., Società di servizi informatici ricerca: IT Proximity Team Leader: We are currently seeking a Proximity Team Leader for a well-established international company operating in the luxury retail sector.

The successful candidate will be responsible for coordinating IT support activities within their geographical area, ensuring high service standards, the successful delivery of IT projects, and the effective management of team resources. This role serves as a key liaison between the business, central IT teams, and local stakeholders, with the objective of ensuring operational continuity, service excellence, and the successful adoption of technology solutions that support business needs.

ACTIVITIES People Management Manages the team under his/her geographical perimeter

Recruit, coach, set objectives and appraise

Define and maintain an evolution plan for his team

Organize the shifts in order to ensure the required coverage

Maintain continuous relation with the Local HR department

Organize the shifts in order to ensure the required coverage

Finance Management Participate to the budget elaboration as well as the quarterly review

Prepare the inputs about the hardware / maintenance under his scope

Propose any necessary changes/amendments to the budget

Project Management Participate to the project / activities roadmap definition and execution

Capture proactively the activities from the relevant entities / Group IT





Book the relevant resources in order to participate to the delivery in alignment with the Project Manager assigned

Follow and promote the Group IT project management methodology

Service Management Monitor and report about the delivery and support of the Business services in scope for his/her area

Detect and report proactively about any pattern or malfunction

Produce/share the KPI and maintain acceptable evolution trends

Promotes best practices and ensure "operational excellence" in agreement with Group IT and FSS standards

Follow (or seek for evolution) and promote the Group IT standards

REQUIREMENTS Technical skills Intermediate knowledge of Windows OS, MacOS, Android and Mobile iOS

Strong knowledge of Microsoft O365 in particular MS Office and collaboration tools (Teams, Sharepoint, Onedrive)

Basic knowledge of Device MDM (Workspace1,Intune)

Basic knowledge of Active Directory and Identity and Management tools (Saviynt is a plus)

Basic knowledge of Networking (mainly Cisco) and voice solutions (mainly Teams PSTN)

Experience in Luxury Retail is a plus

Project Management You are organized and autonomous and have demonstrate solid communication and analytical skills, proactivity, and team spirit. You are client oriented and open-minded

Project Management Certification (PMI, Prince) and Agile Methodology is a plus

Knowledge of Service Now or any other tool for incident, problem, change and asset management

Deep knowledge of ITIL processes especially incident, change, problem, asset management (ITIL Foundation certification is a plus)

English – fluent (C1-C2)

French – nice to have

Salary Range: 60/70K€ Start: asap Location: Milan, hybrid

📌 IT Proximity Team Leader at Dils Srl (Roma)
🏢 DILS
📍 Roma