Overview As a Clinical Field Service Engineer, you install, maintain and repair Waters LC-MS systems in regulated clinical labs, solving technical issues and building trusted customer partnerships. You will work field-based, traveling as needed, with a focus on timely service delivery and quality. You’ll collaborate with cross-functional teams and receive ongoing technical training to grow your expertise. This role supports Waters’ mission to enable high-quality diagnostic testing and better patient outcomes through innovative analytical technology.
Responsabilità
Install, qualify, calibrate, maintain, troubleshoot and repair Waters LC-MS systems in clinical labs Analyze performance and diagnostic data to identify root causes and corrective actions Collaborate with technical and support teams; escalate complex issues as needed Manage customer expectations and communicate work performed with follow-up plans Complete service records and documentation per quality/regulatory procedures Build strong customer relationships and advise on Waters products and services Engage in comprehensive technical training and continuous development opportunities
Requisiti fondamentali
Bachelor in analytical chemistry, biology, physics, engineering (minimum) Practical experience with complex analytical or laboratory instrumentation Strong technical aptitude across mechanical, electrical, fluidic and software domains Experience maintaining, calibrating or troubleshooting instrumentation (advantageous) Experience with LC-MS instrumentation (preferably Waters) (strongly preferred) Experience in a clinical, forensic, hospital, IVD or regulated lab environment (advantageous) Valid driving licence; willingness for overnight/international travel for training Strong customer focus, analytical problem-solving, and effective communication across backgrounds Independent work capability with good time management and organizational skills Fluency in Italian and professional English (CEFR B2), with training in English customer focus clear communication analytical reasoning LC-MS instrumentation experience (Waters preferred) Troubleshooting mechanical, electrical, fluidic and software issues Calibration and maintenance of analytical systems
📌 Clinical Field Service Engineer (Milano)
🏢 Waters
📍 Milano