Overview The Mall Luxury Outlets is currently seeking a Welcome Services Coordinator, based at The Mall Firenze (FI), Italy, and reporting to the Customer Experience Manager. How you will contribute * Supervise daily operations and provide feedback to every member of the team, in order to deliver an excellent customer service * Manage planning, shifts and holidays of the Welcome Lounge team * Ensure every member of the team maintains adequate standards of grooming and acts accordingly to company policies, contributing to the creation of a positive work environment * Manage staff uniforms and IT equipment * Manage talent performance and conduct one-to-one meetings according to HR guidelines * Contribute to the enhancement of the services already available and promote the development of new ones in order to enrich the customer experience * Act as the touch-point for clients visiting The Mall Luxury Outlets, welcoming them and acting as personal shopper on request * Track individual travelers and groups,



using The Mall Luxury Outlets digital tools * Ensure that client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team * Liaise with TMLO partners to ensure the best services standards are met * Monitor In-Mall image and its consistency with TMLO guidelines, updating the Marketing team on a periodic basis * Promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and client feedback * Contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption Who you are * Passionate about luxury hospitality * An organized, yet flexible multi-tasking person * A team leader with at least 4 years of guest services experience, preferably in a luxury environment, capable of managing a big team * A professional with proven relational skills * A fluent English and Italian speake

📌 THE MALL LUXURY OUTLETS Welcome Services Coordinator (Firenze)
🏢 The Mall Luxury Outlets
📍 Firenze