We are looking for an experienced SAP MDG AMS Analyst to support ongoing SAP Master Data Governance operations and application maintenance, with a strong focus on Material Master. The role will involve managing production support tickets, troubleshooting issues, performing root-cause analysis, supporting minor enhancements, and assessing the impact of SAP patches and system changes. Key Responsibilities * Provide functional SAP MDG application support, primarily focused on Material Master. * Manage and resolve incidents, service requests, and support tickets within agreed SLAs. * Perform troubleshooting and root-cause analysis for incidents and recurring issues. * Investigate master data issues and coordinate with business and technical teams to resolve them. * Support minor enhancements, configuration changes, and development activities where required. * Perform impact assessments for SAP patches, upgrades, fixes, and system changes. * Support functional, regression, and user acceptance testing for changes and fixes. * Maintain clear documentation of incidents, solutions, changes,



and support processes. * Identify opportunities to improve system stability, support processes, and master data quality. Key Skills & Experience * Solid experience with SAP Master Data Governance (SAP MDG). * Strong functional understanding of Material Master. * Experience in SAP AMS / application support or a production support environment. * Experience with ticket and incident management and troubleshooting. * Strong root-cause analysis and problem-solving skills. * Experience supporting minor enhancements or configuration changes. * Ability to assess the impact of SAP patches and system changes. * Good communication and stakeholder management skills. * SAP S/4HANA experience. * Exposure to SAP MDG configuration or development. * Experience with ServiceNow or similar ticket management tools. * Knowledge of other master data domains such as Customer, Supplier, or Business Partner. * Expe

📌 SAP MDG AMS Analyst (Italia)
🏢 Gazelle Global
📍 Italia