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This position reports to:
Business Process Manager - ERP Transformation and M&A; Integration
Your Role And Responsibilities
The focus of this subject matter expert (SME) role is the end-to-end ownership of Order Management and Service Management processes, with emphasis on SAP S/4 Hana transformation, optimization and process excellence.
The Business Process Owner will drive the standardization, integration, and continuous improvement of sales and service management processes across the organization, ensuring seamless order-to-cash operations and enhanced service delivery. This role bridges business requirements with system capabilities in SAP S/4HANA, supporting organizational growth and customer satisfaction goals.
The work model for the role is: hybrid
This role is contributing to the Electrification Service Division on global level.
Main stakeholders are business and IS functions within Electrification Service, and counterparts from other Electrification divisions.
You will be mainly accountable for
Process Design & Strategy:
• Define and govern end-to-end sales order processing workflows, including:
• Quote-to-order conversion and optimization
• Order fulfillment and delivery scheduling
• Service Contract setup, configuration, and renewal processes
• Service billing and revenue recognition
• Align business requirements across countries and business units to ensure consistent, scalable and harmonized processes
• Develop and maintain process documentation, control frameworks, and best practices for service management modules
ERP Transformation & Implementation:
• Partner with IS/ERP and application owners to ensure processes are supported by appropriate systems and application
• Support the migration to SAP S/4 Hana and ensure opt
📌 Business Process Owner (Bergamo)
🏢 ABB
📍 Bergamo