We are building a new line of business centred on B2 B Sales and Revenue-as-a-Service (Raa S) for our dedicated Raa S hub in Puglia, building on Revenue Services activity already running in the region. The Operational Excellence Director will own its operational build. The role is hands-on and site-based: taking stock of the existing Revenue Services operation, stabilising and growing it, and then standing up the new hub to TP's global Raa S operating standards. This is a build role, not an advisory one.
The successful candidate will work alongside the Global Raa S team on the operating model and certification path, while being accountable locally for delivery, people and performance in Puglia. Responsibilities & Duties Build and lead the Italy Raa S operation Take ownership of the existing Revenue Services activity in the region: assess current performance, stabilise delivery and identify growth opportunities within existing accounts.
Lead the operational stand-up of the new Raa S hub, from initial seats through to a scaled site, including workflow design, staffing model,



training and governance. Own operational KPIs, quality and profitability for the Italian Raa S programmes.
Build the local operations team: recruitment profiles, onboarding, coaching and development, in partnership with local HR. Align with the Global Raa S operating model Work closely with the Global Raa S Operational Excellence team to adopt and localise the TP Raa S operating model, methodologies and standards. Drive the site towards Foundation Co RE certification, covering all operational pillars, and maintain readiness thereafter. Deploy TP revenue acceleration programmes and tooling within the Italian operation.
Document and maintain Standard Operating Procedures for Italian Raa S workflows, aligned to global standards. Support commercial growth Partner with the Italian commercial team on solution design, operational feasibility and costing for new Raa S opportunities. Participate in client-

📌 Operational excellence director (Puglia)
🏢 Teleperformance Spain
📍 Puglia