Position Summary
The Guest Services Representative 2 provides advanced back‐office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. This role is responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience through effective issue resolution and customer support. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serve as a Guest Advocate by collaborating with internal and external partners to understand guest requests and ensure swift resolution of issues. Take ownership of escalated guest concerns and ensure all issues are fully resolved. Research guest accounts and interactions to identify knowledge gaps, process opportunities, and root causes. Capture accurate and detailed notes to summarize guest interactions and account activity.
Address guest needs by utilizing soft skills, discovery and needs identification techniques, problem‐solving abilities,



available tools, and knowledge of company products, services, and policies. Coach and mentor Guest Services team members in real‐time on company processes, procedures, and best practices. Communicate work status, key issues, and emerging trends to leadership. Model and promote the Living Spaces Culture in all guest and team member interactions. Meet and exceed established performance metrics and service standards.
Participate in ongoing training and development opportunities; limited travel may be required. Assist guests with inbound service inquiries through phone, chat, email, and other written communication channels. LS1 A Qualifications Education/Experience: High school diploma or general education degree (GED). 3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus. Equivalent combination of education and experience will be considered.
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📌 Guest services representative 2 (Zola Predosa)
🏢 Living Spaces Furniture
📍 Zola Predosa