Are you ready to unlock intelligence? About The Role: * Act as a critical driver for enterprise efficiency and resolve user incidents with urgency while supporting our core cloud environment. * Manage the employee IT lifecycle, including zero-touch device enrollment, configuration profiling using Iru, and access administration in Okta and Google Workspace. * Play a key role in software governance for core collaboration tools (Slack, Zoom), monitor endpoints via CrowdStrike, and ensure the availability of multi-cloud and network infrastructure (AWS, Azure, GCP, DNS). * Support a fast-paced environment at the intersection of customer service, security operations, and systems administration. What You’ll Do: * Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs. * Categorize, prioritize, and elevate incidents or service requests using standard ITSM frameworks. * Troubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices.



* Identify recurring technical issues and root causes for basic problem management. * Oversee zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM platforms like Iru. * Configure device compliance policies, enforce configuration baselines, and manage patches for all endpoints. * Perform remote lock, wipe, and containment procedures for lost or compromised assets. * Administer and provide user support for Slack, Zoom, and other SaaS applications (channels, licensing, integrations, permissions). * Maintain conference room systems and provide AV support for key events. * Handle onboarding, offboarding, and configuration changes across SaaS applications. * Monitor endpoint health, manage security agents, and respond to alerts (CrowdStrike). * Manage user lifecycles, access control, and security policies in Okta. * Configure SSO, MFA integrations, and conduct access audits. * Administer Google Workspace (accounts, security settings, email

📌 IT Operations Support (Lombardia)
🏢 Kong
📍 Lombardia