* 1year+ hotel experience in customer service or related industry * Proven experience in processing guest-facing financial transactions (including cash and/or credit card/digital payments) * Awareness of U.S currency and exchange rates (preferred) * Proficiency in Italian Duties and Responsibilities: * Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. * Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. * Always looking the part, the Guest Services Officer plays a key role in being the first impression for the brand to our guests. * Through effective ownership and initiative the Guest Services Officer will seek to take accountability for delivering an outstanding guest experience through problem resolution.



* Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests. * Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest name when possible. * Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. #J-18808-Ljbffr

📌 Guest Services Officer (Lombardia)
🏢 Royal Caribbean Group
📍 Lombardia