As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. Summary of Responsibilities: * Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp. * Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. * Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. * Displays a positive image of Delta. * Keeps customers informed while ensuring high‑quality service delivery.



* Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. * Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements. * Subject to rotating shifts and off‑days. * May require outside work. * Practices safety‑conscious behaviors in all operational processes and procedures. * Additional tasks may be required based on operational and business demands. #J-18808-Ljbffr

📌 Customer Service Agent (Lombardia)
🏢 Delta Air Lines
📍 Lombardia