We are looking for an experienced SAP MDG AMS Analyst to support ongoing SAP Master Data Governance operations and application maintenance, with a strong focus on Material Master.
The role will involve managing production support tickets, troubleshooting issues, performing root-cause analysis, supporting minor enhancements, and assessing the impact of SAP patches and system changes.
Key Responsibilities
- Provide functional SAP MDG application support, primarily focused on Material Master.
- Manage and resolve incidents, service requests, and support tickets within agreed SLAs.
- Perform troubleshooting and root-cause analysis for incidents and recurring issues.
- Investigate master data issues and coordinate with business and technical teams to resolve them.
- Support minor enhancements, configuration changes, and development activities where required.
- Perform impact assessments for SAP patches, upgrades, fixes, and system changes.
- Support functional, regression, and user acceptance testing for changes and fixes.
- Maintain clear documentation of incidents, solutions, changes,



and support processes.
- Identify opportunities to improve system stability, support processes, and master data quality.

Key Skills & Experience
- Solid experience with SAP Master Data Governance (SAP MDG).
- Strong functional understanding of Material Master.
- Experience in SAP AMS / application support or a production support environment.
- Experience with ticket and incident management and troubleshooting.
- Strong root-cause analysis and problem-solving skills.
- Experience supporting minor enhancements or configuration changes.
- Ability to assess the impact of SAP patches and system changes.
- Good communication and stakeholder management skills.
- SAP S/4HANA experience.
- Exposure to SAP MDG configuration or development.
- Experience with ServiceNow or similar ticket management tools.
- Knowledge of other master data domains such as Customer, Supplier, or Business Partner.
- Exp

📌 SAP MDG AMS Analyst (Italia)
🏢 Gazelle Global
📍 Italia