The Senior Refund Operator is an experienced operational professional responsible for carrying out standard Refund Operator activities while acting as a reliable point of reference for the Venice team when the Manager is not on site.
The role remains fully operational and serves as a key liaison between the Venice team and the Airport Manager ad interim, helping to ensure smooth communication and providing support on day-to-day operational matters when required. The position does not include direct people management responsibilities but requires a high degree of autonomy, reliability, and operational expertise.
Main Duties and Responsibilities
In addition to the standard Refund Operator responsibilities, the Senior Refund Operator will:
- Act as a reliable point of reference for colleagues based on experience and operational knowledge.
- Serve as a liaison between the Venice team and the Malpensa Airport Manager when needed.
- Provide practical support to colleagues in handling day-to-day operational issues.
- Escalate relevant operational matters to the Manager when necessary.




- Support and guide less experienced colleagues by sharing knowledge, best practices, and operational know-how.
- Ensure operational continuity when the Manager is not physically present on site.
- Contribute to maintaining high standards of customer service and operational accuracy.

Ideal Candidate Profile
We are looking for an experienced, reliable, and customer-oriented professional who can work autonomously in a dynamic airport environment.
The ideal candidate:
- Has an excellent command of English.
- Speaks additional foreign languages, which will be considered a strong advantage.
- Has previous experience in similar roles, preferably within airports, retail, customer service, or other customer-facing environments.
- Has experience handling cash, tills, and financial transactions, with a high level of accuracy and reliability.
- Is flexible and available to work shifts according to airp

📌 Senior Refund Operator (Venezia)
🏢 Shift4
📍 Venezia