Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide. Our commitment to excellence has been recognised with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024). Our Europe and Africa region is currently seeking a highly motivated and experienced Operations Manager to join our dynamic team. The role is based in our Milan Office.
This is a new role within the organisation, created to support continued growth across our Europe and Africa region to strengthen operational leadership as client and visit volumes increase. This role works closely with the Operations Manager based in our Aberdeen office, taking operational ownership of the following countries:



The ideal candidate will be a strong team leader who consistently delivers the highest standards of service to clients. The role will be the senior operational point of contact in the Milan office and will report to the Regional Manager, the role will lead Italy-based coordination structure, including team leaders and coordinators and support the continued development and recruitment of the local team.
Lead operational delivery across the assigned region, ensuring high service standards, responsiveness, compliance, and achievement of KPIs.
Manage and develop Team Leaders, Coordinators, and the wider Milan team, including recruitment, onboarding, coaching, and performance management.
Act as a senior client contact, overseeing service reviews, issue resolution, client retention, and identifying opportunities for growth.
Support tenders, proposals, project mobilisation, and commercial acti

📌 Facilities Operations Officer (Italia)
🏢 Fulkrum
📍 Italia