ISX Program Manager, Reverse Logistic Services (RLS) In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon’s standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction. You’ll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team. This is a founding role with visibility across the network and the broader business. * sign-on payment * statutory benefits * CBA-based benefits * company supplementary benefits * salary base (52,400 EUR for Milan) * Own the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returns * Visit sites, observe returns handling, and coach partner teams to Amazon's standards * Prioritize work using data to focus on underperforming partners and locations * Drive improvements on metrics: service speed, reliability,



customer satisfaction, site readiness * Deploy scalable, network-wide improvements (signage, supplies, training, tools) across Italy * Translate field insights into recommendations to influence EU-wide returns standards and programs * Manage performance cycles for underperformers; escalated when needed to Business Partnerships or Transportation * Help define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reporting * Relevant experience in operations, field operations, retail, logistics, or program management * Experience improving performance across a large, distributed multi-site or partner network using data to prioritize * Experience coaching, influencing, or holding external partners accountable without direct authority * Comfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact work * Willingness to

📌 ISX Program Manager, Reverse Logistic Services (Cusano Milanino)
🏢 Experteer Italy
📍 Cusano Milanino