* Drives technology design, implementation, execution and/or optimization for customer projects/accounts. * Works with customers to plan, design, configure and/or diagnose suite of products, services and solutions to accelerate customer outcomes * Assists customers with integration and implementation of tools, systems and service assurance * Supports presale activities and translate business requirements into solution design * Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues * Creates and delivers customer collateral, portals, documentation and knowledge transfer * Aligns technical deliverables to customer business outcomes * Drives customer technology transitions, influencing solution architectures and services * Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals Role Specific Responsibilities:
* Works with customers along with appropriate internal and external resources on the strategy/deployment/optimization of services and solutions * Takes responsibility of task/project implementation for assigned customer engagements * Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team * Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans * Builds and/or leverage test environments as required to resolve complex problems and compatibility issues * Leverages software skills and tools to configure, deploy and/or troubleshoot products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures). * Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appro
📌 Consulting Engineer (Italia)
🏢 Ascendion
📍 Italia
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