We are looking for a Shop Operations Head to lead and optimize retail operations across a multi-store network, driving operational excellence, commercial performance and an outstanding customer experience. This is a key leadership role for a retail professional with a strong background in store operations, inventory management and business performance, capable of translating commercial strategies into effective execution at store level. Key Responsibilities * Oversee store operations, ensuring consistent standards, efficient processes and an excellent customer experience across all locations. * Drive sales performance and profitability by monitoring KPIs, analyzing results and implementing improvement plans. * Lead inventory management, including stock accuracy, replenishment, stocktakes, loss prevention and the management of slow-moving and obsolete products. * Develop and coordinate the retail activity calendar, including promotions, events and in-store commercial activations. * Ensure the effective implementation of company policies, operational procedures and quality standards.



* Collaborate with merchandising, marketing and other corporate functions to optimize store performance and enhance customer engagement. * Lead and develop teams, fostering a results-driven and customer-centric culture. * Identify opportunities to improve operational efficiency, retail productivity and overall business performance. Requirements * Significant experience in Retail Operations, ideally within a multi-store or multi-site environment. * Proven track record in improving sales performance, profitability and operational efficiency. * Strong expertise in inventory management, stock control and store processes. * Excellent analytical, problem-solving and project management skills. * Strong leadership and stakeholder management capabilities. * Fluency in English; additional languages are a plus. * Experience in international retail environments will be considered an advantage. Our cl

📌 Head of Retail Operations (Liguria)
🏢 Consea Group
📍 Liguria