- Salesforce is redefining how customers gain insight into the health of their Salesforce org, and Implementation Health is at the center of that mission. You will own the strategic vision and execution for how we measure, monitor, and improve the health of customer implementations at scale, across the full customer lifecycle
- We are looking for a Director of Product Management to build a foundational capability at the intersection of data science, customer success strategy, and enterprise product management. You’ll shape the framework that quantifies implementation health
- You’ll also capture the context that makes those signals actionable, so humans and agents can work together to assess org health and address customer challenges. By driving proactive engagement, you’ll help drive growth and lower attrition across our customer base
- This role sits within our Customer Success Group, partnering closely with Product, Engineering, Data Science, Sales, and Marketing leadership to build best-in-class capabilities. As a trusted advisor, you won’t just ship features.



You’ll shape how Salesforce understands and improves customer success, because implementation health is the leading indicator of retention, expansion, and long-term success
- You’ll work alongside AI-powered tools and agents that handle repetitive tasks, freeing you to focus on strategy, alignment, and delivering measurable value to every customer on the platform
- Success will be measured by how well implementation health capabilities, from data pipelines and model outputs to dashboards and CSM workflows, are delivered on time, at quality, and at scale
- Strategic Vision & Roadmap Ownership: Define and drive the multi-year product strategy and roadmap for Implementation Health. This includes frameworks for key health signals, the context around them, and ML-powered insights that let humans and agents surface risk and drive resolution across thousands of implementations
- Data, Analytics & ML Leadership: D

📌 Product Management Director (Napoli)
🏢 Salesforce
📍 Napoli