About the role
We're hiring a Retention Specialist to own the day-to-day execution and project management of email and SMS programs across a portfolio of e-commerce clients. You'll work in lockstep with the Retention Strategist to keep campaigns and flows moving smoothly from creative development through client approval, implementation, and deployment.

You'll have a constant pulse on your entire book of business — knowing where every deliverable stands, what's waiting on the client or internal team, which deadlines are approaching, and what needs to happen next. You'll serve as an operational point of contact for clients, managing assets, previews, approvals, and feedback while coordinating internally to keep work on track.

This is a hands-on role. Alongside project ownership, you'll build campaigns, create segments, perform QA, send previews, implement feedback, schedule deployments, and troubleshoot issues. We're looking for someone who thinks ahead, catches risks before they become problems, and takes ownership of getting high-quality work out the door on time.

Responsibilities




• Own your book of business
• Maintain a clear pulse on every campaign, flow, deadline, and deliverable across your clients
• Keep projects moving, proactively following up on outstanding assets, approvals, and feedback
• Identify risks and blockers early and communicate them to the right people
• Serve as an operational point of contact for clients, managing previews, approvals, assets, and updates
• Work closely with Retention Strategists, copywriters, and designers to keep deliverables on track
• Keep project management systems accurate and up to date
• Build and schedule email and SMS campaigns and flows
• Create segments, send previews, implement feedback, and manage deployments
• Support reporting and troubleshoot implementation issues as needed
• Perform comprehensive QA before campaigns and flows go live
• Verify links, segmentation, personalization, UTMs, formatting, and schedu

📌 Retention Specialist (Modena)
🏢 Homestead Studio
📍 Modena