pThe Client Contract Manager (CCM) is responsible for managing the end-to-end lifecycle of assigned client contracts, ensuring operational excellence, contractual compliance, customer satisfaction, and profitable account growth. /p pThe CCM acts as the primary post-sales governance owner, driving collaboration across delivery, commercial, finance, operations, and client stakeholders. The role focuses on optimizing Request-to-Cash processes, managing contract obligations, supporting business growth, and ensuring successful service delivery throughout the contract lifecycle. /p pFor smaller accounts, the CCM may assume overall account leadership responsibilities, including governance, profitability management, and client relationship ownership. /p h3Key Responsibilities /h3 h31. Contract Solution Design Transition /h3 ul liAssess and qualify customer requirements related to service delivery and operational processes. /li liSupport pre-sales and bid teams in solution design activities. /li liContribute to pricing, resource planning, staffing forecasts, and service governance models. /li liDevelop service management frameworks aligned with customer and business requirements. /li liParticipate in customer presentations, solution discussions, and contract negotiations. /li liLead handover activities from Sales to Delivery upon contract award. /li liEnsure smooth transition into steady-state operations. /li /ul h32. Service Creation Process Management /h3 h3Contract Setup /h3 ul liDesign and document operational processes for: /li liRequest Management /li liQuotation Management /li liOrder Management /li liIncident Problem Management /li liChange Management /li liInventory Management /li liCapacity Management /li /ul h3Process Governance /h3 ul liEnsure end-to-end process consistency across all stakeholders.



/li liStandardize operational procedures whenever possible. /li liImplement best practices and process improvements. /li liDefine RACI models, escalation matrices, and governance frameworks. /li liSecure approvals from all relevant internal stakeholders. /li liIdentify operational improvement opportunities. /li liDrive automation and service optimization initiatives. /li liImprove productivity, service quality, and customer experience. /li liSupport implementation of new products, tools, and platforms. /li liManage third-party vendor activities related to assigned contracts. /li liDefine vendor governance models and operational processes. /li liMonitor service performance and contractual compliance. /li liDrive continuous improvement initiatives with vendors. /li /ul h33. Client Engagement Governance /h3 ul liOwn customer governance throughout the contract lifecycle. /li liEstablish regular operational, service review, and executive governance meetings. /li liManage customer communications and stakeholder engagement. /li liEnsure SLA and KPI commitments are achieved. /li liLead risk identification and mitigation activities. /li liManage escalations and critical service issues. /li liEnsure contractual obligations are fulfilled. /li liCoordinate with global delivery and support teams. /li /ul h34. Account Management Growth /h3 ul liMaintain overall accountability for successful contract delivery.



/li liDrive customer satisfaction and retention. /li liIdentify upsell and cross-sell opportunities. /li liLead low-to-medium complexity organic growth initiatives. /li liSupport change requests, service expansions, and contract renewals. /li liTrack commercial performance and profitability. /li liContribute to PL management for assigned accounts. /li /ul h3Education Certifications /h3 pRequired /p ul liBachelor's Degree in Business Administration, Engineering, Information Technology, Telecommunications, or related field. /li liMinimum 5 years of customer-facing experience within Telecom, IT Services, Managed Services, or Digital Transformation environments. /li /ul h3Preferred Certifications /h3 ul liITIL Foundation /li liPMP / PRINCE2 /li liIT Service Management Certifications /li /ul h3Experience Required /h3 ul liMinimum 5+ years in Client Contract Management, Service Delivery, Account Management, or Customer Success roles. /li liExperience managing global and geographically distributed teams. /li liExperience handling medium to large enterprise customers. /li liStrong background in telecom, managed services, cloud, network, or digital transformation projects. /li liExperience managing client governance at management and executive levels. /li liProven track record in operational excellence and service improvement initiatives. /li /ul h3Why Join Tech Mahindra /h3 pAt Tech Mahindra, the Client Contract Manager plays a strategic role in ensuring exceptional customer experience, operational excellence, and sustainable business growth. The position offers exposure to global customers, leadership opportunities, and participation in large-scale digital transformation and managed services programs across multiple industries. /p #J-18808-Ljbffr

📌 Client Contract Manager (Settimo Milanese)
🏢 Tech Mahindra
📍 Settimo Milanese