pEvoca Group is a world-leading producer of professional coffee and vending machines for out-of-home consumption, anchored in more than 90 years of coffee and vending heritage. Together, our broad portfolio of brands offers a complete range of products to bring great coffee and vending products to our ~10,000 customers — serving consumers across hotels, restaurants, office buildings, public spaces, and more. /p pWe are looking for a dedicated Technical Support Specialist to provide expert assistance on our products. Objective of the position is to support both direct customer technicians and international distributor technicians across Africa, ensuring optimal operation and maintenance of our products. /p h3Your responsibilities will be /h3 ul liProvide remote and on-site technical assistance to customer technicians teams regarding product troubleshooting, maintenance, and repair /li liDiagnose and resolve technical issues related to hardware and software /li liConduct training sessions both remote and on-site /li liCollaborate with the technical support team to **escalate** and document complex issues, ensuring timely resolution /li liPerform periodic on-site visits to customer locations within Africa /li liAssist in the installation and commissioning of new models at customer sites /li liGather feedback from clients and technicians to identify common issues and suggest improvements for products and support processes /li liEfficiently report and share information with our internal technical support team as well as RD colleagues /li liMaintain a report system CRM /li liManagement of warranty processes in the respect of the company guidelines /li /ul h3To be successful in this role you’ll need to have /h3 ul liTechnical diploma or degree in Engineering, Economics, Electronics or related fields /li liStrong troubleshooting and problem-solving skills /li liExcellent communication skills in English and French,



both verbal and written /li liAbility to work independently and manage multiple support cases efficiently /li liWillingness to travel within Africa for on-site support and training /li liOrganizational skills for autonomously planning international trips of 1 to 2 weeks /li /ul h3Nice to have /h3 ul liCustomer-oriented attitude with a focus on delivering high-quality support /li liAppreciated proven experience in repairing and maintaining coffee machines or similar commercial appliances /li liKnowledge of electrical and hydraulic circuits and software troubleshooting related to coffee machines /li /ul h3What we offer: /h3 ul liFull-time permanent contract with a multinational company that is a leader in its industry. /li liB2 classification under the Italian Metalworkers' Collective Labour Agreement (CCNL Metalmeccanici Industria). Gross annual salary (RAL) starting from €35.000, commensurate with experience, skills, and seniority /li liPerformance premio of up to €5,430 /li liWelfare and benefits package, including: €550 annual corporate welfare allowance; on-site company cafeteria offering complete balanced meals at highly subsidized rates; free company parking; dedicated employee discounts /li liSmart working and flexible working hours /li liAdditional paid leave for medical appointments and initiatives supporting parenthood /li liTime-saving services designed to make everyday life easier. /li liAn international work environment that promotes employee well-being and collaboration, through dedicated initiatives as part of the WHP (Workplace Health Promotion) Program /li liA performance management and feedback system designed to recognize and enhance employees' contributions /li /ul pWe are committed to guarantee equal employment opportunities. We believe in respect, trust and empathy, in a work environment without discrimination. /p pWe select candidates regardless of ethnicity, gender, age, disability, socioeconomic background or any other legally protected characteristic or conduct. During the entire recruiting and hiring process, the Company promotes the principles of equal opportunities, non-discrimination and transparency. /p #J-18808-Ljbffr

📌 Technical Support Specialist - Africa Region (Italia)
🏢 Evoca Group
📍 Italia