UlliMental Health Wellness Benefits /li /ul pBrooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( /p pAre you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology. /p h3Customer Support Engineer (m/f/d) - Grenoble Area /h3 h3Job Description /h3 pWe Are Brooks. /p pBrooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets. /p pBrooks are looking for a Customer Support Engineer (m/f/d) who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites. /p pIf you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you! /p h3Your Responsibilities. /h3 ul liPerforms on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments. /li liConducts test procedures to ensure proper product performance, and diagnoses problems at installation. /li liImplements upgrades and hardware/software change orders.



/li liTrouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution. /li liProvides technical support / remote technical support to customers on operational or maintenance aspects of system equipment. /li liServes as customer contact on technical and service-related problems. /li liCompletes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization. /li liConcentration is on-going customer support. /li /ul h3Your Experience And Qualifications. /h3 ul liIdeally Degree qualified, or Diploma in higher education within a Technical discipline. /li liElectromechanical skills and troubleshooting expertise. /li liExcellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language. /li liA natural problem solver with great attention to detail. /li liMaintains smart appearance. /li liAbility to work independently and as part of European service team. /li liSelf-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.



/li liFull Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support. /li liThe job holder will be required periodically to travel internationally including, but not limited to, within Europe and United States of America (Approx. 60% travel). /li /ul h3Your Rewards. /h3 ul liIndependent work at an international level. /li liEmployee Referral Program /li liMental Health Wellness Benefits /li liContinuing education opportunities /li /ul h3Work Location Flexibility /h3 pAt Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process. /p pBrooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. /p pDiversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive. /p pFor applicants with disabilities requiring accommodations, don't hesitate to get in touch with or call to discuss your needs. /p pReview EEO Law EEO Statement. /p #J-18808-Ljbffr

📌 Customer support engineer (m/f/d) - grenoble area (Italia)
🏢 Brooks Automation
📍 Italia