h3Position Summary /h3 pThe Guest Services Representative 2 provides advanced back‑office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. This role is responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience through effective issue resolution and customer support. /p h3Position Description /h3 pbEssential Duties and Responsibilities /b include the following. Other duties may be assigned. /p ul liServe as a Guest Advocate by collaborating with internal and external partners to understand guest requests and ensure swift resolution of issues. /li liTake ownership of escalated guest concerns and ensure all issues are fully resolved. /li liResearch guest accounts and interactions to identify knowledge gaps, process opportunities, and root causes. /li liCapture accurate and detailed notes to summarize guest interactions and account activity. /li liAddress guest needs by utilizing soft skills, discovery and needs identification techniques, problem‑solving abilities, available tools, and knowledge of company products, services, and policies. /li liCoach and mentor Guest Services team members in real‑time on company processes, procedures, and best practices. /li liCommunicate work status, key issues, and emerging trends to leadership. /li liModel and promote the Living Spaces Culture in all guest and team member interactions. /li liMeet and exceed established performance metrics and service standards. /li liParticipate in ongoing training and development opportunities; limited travel may be required. /li liAssist guests with inbound service inquiries through phone, chat, email, and other written communication channels.



/li /ul pLS1A /p h3Qualifications /h3 pbEducation/Experience: /b High school diploma or general education degree (GED). 3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus. Equivalent combination of education and experience will be considered. /p pbComputer Skills: /b To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus. /p pbCertificates and Licenses: /b None /p pbSupervisory Responsibilities: /b This position will not have any supervisory responsibilities. /p h3Position Hiring Range /h3 pThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time. /p pCompensation: $19.15 - $24.85 /p pOvertime pay is available for eligible, non‑exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy.Retail,



Guest Services and Distribution Center Team Members are eligible to receive team premio based on meeting specific goals and KPI's. /p h3Additional Available Benefits Upon Meeting Eligibility Requirements Include /h3 ul liMedical (full‑time only) /li liDental (full‑time only) /li liVision (full‑time only) /li li401(k) with Company match (full and part‑time) /li liVacation (full‑time only or as otherwise required by applicable law) /li liPaid Sick Leave (full and part‑time) /li liFlex or Health Spending Account (for eligible full‑time only) /li liEmployee Assistance Program (full and part‑time) /li liHoliday pay (full‑time only) /li liLife insurance (full‑time only) /li /ul pFor more details, please visit our website at: Careers (livingspaces.com) /p h3Equal Opportunity Employer /h3 pIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam‑era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. /p h3E‑Verify /h3 pLiving Spaces participates in E‑Verify. All newly‑hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. /p pApplicant Privacy /p p#corporate /p #J-18808-Ljbffr

📌 Guest Services Representative 2 (Zola Predosa)
🏢 Living Spaces Furniture
📍 Zola Predosa