About UsLa preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati.We are a boutique AI firm, founded in ****, headquartered in Dublin, Ireland, with an AI Lab in Milan, Italy.
Not a consultancy.
Not a software house.
An AI firm, boutique by design, with one focus: financial services.We co-create AI agents with our clients and run them in production, inside regulated financial institutions.
Today more than 50 of our AI agents are live, and our team has filed 42 AI patents.We believe in responsible, pragmatic AI: systems that are governed by design, integrate into real workflows, provide measurable value, and remain under the client's control.Our TeamForward-Deployed Engineers: 24 people, including 4 Ph.D.
SLeadership: 3 peopleWe are a lean, technical-first team, and we're growing.We plan to add 10 new Team Members in the next 6 months.
Growth at that pace only works if hiring, onboarding, payroll and the day-to-day running of the company work flawlessly.
That is this role.The RoleThe Head of People & Operations owns everything that makes Gemmo work as a company, as opposed to what we deliver to clients.
You report directly to the CEO and own each process end to end: from designing it, to running it, to fixing it when something breaks.
There's no handoff chain.In practice, the role combines three disciplines:People: hiring, onboarding, leave, performance reviews, and the rituals that keep a growing team aligned.Payroll & Administration: monthly payroll, payslips, salary payments, benefits and purchasing, working with our payroll consultant, accountant and labour-law advisors.Operations: hardware, the Milan office, some support to Accountancy team (light), travel and offsites.Nobody arrives strong in all three.
We hire people who are solid in people operations and Italian employment admin, and eager to grow into the rest.We're a small company, and we value flexibility.
When a task comes up in another area, such as accounting, you'll be expected to get up to speed quickly and help out.Who You AreYou have at least 2+ years of experience in HR, people operations or an HR generalist role, ideally in a startup or scale-upYou know Italian employment administration well: CCNL contracts, payroll, payslips, leave, internships and convenzioni di stageYou have run hiring end to end, including technical and graduate recruitingYou take ownership of outcomes, not just tasks: payroll and onboarding deadlines don't slip on your watchYou're comfortable managing external partners such as payroll consultants,



accountants and labour lawyersYou build processes, document them and improve them, rather than reinventing them every monthYou write clearly and communicate confidently in Italian and English, both written and spoken: our HQ is in Dublin and we work in English with international colleaguesWhat You'll DoYou'll own every process that keeps Gemmo running, from a candidate's first application to their payslip, their laptop and their next performance review.HiringCreate, publish and manage job announcements in Workable, from spec to offerRun our internship pipelines with ITS and TTS institutes, and publish openings on university career boardsFinalise convenzioni di stage with universities and institutesOnboarding and people managementOnboard every new hire so their contract, laptop, email, accounts and licences are ready on day oneRun the performance review cycle, end to endDeliver our "Get the basics right" course to new joinersSupport our Agile rituals (daily standups, weekly sprints, Friday retrospectives) so they run on time and stay usefulNew onboarding experienceRedesign onboarding end to end, from the signed offer to the end of the first three monthsBuild a first-weeks plan for each role, with a buddy, clear goals and check-ins at 30, 60 and 90 daysCollect feedback from every new joiner and use it to improve the next onboardingLearning programme for the technical teamDesign a yearly learning programme for our Forward-Deployed Engineers, built around the skills our projects needSelect courses and certifications, and manage the training budget and enrolmentsOrganise internal knowledge-sharing sessions, and track participation and progressLeaveManage holiday and permessi requestsMonitor and finalise the company holiday plan, so delivery and leave never collidePayroll and benefitsRun the monthly payroll for our Italian entity with our external payroll consultantCheck and distribute payslips, and prepare salary paymentsPurchase and distribute meal vouchers (Edenred)Purchasing, hardware and facilitiesHandle purchases with company cards for the Milan office,



with every receipt reconciledBuy hardware and manage our laptop fleet through our device-management platformManage the Milan office rent and the landlord relationshipTravel and offsitesOrganise travel and accommodation for the teamPlan our offsites, including the annual Dublin offsite at HQAI is how we work here too: you'll use AI tools to automate routine admin and keep our process guides current.
This is not an administrative support role: at our size, the Head of People & Operations both designs the processes and runs them, from day one.What You Will LearnBuilding the people function of a fast-growing AI firm as it scales, rather than inheriting oneHow an Italian company inside an Irish group runs payroll, benefits and employment admin across two entitiesUsing AI tools and agents to automate HR and operations work, and improving that workflow as the tools evolveHow a business that builds AI for regulated financial services operates and makes moneyTech StackWe use a mix of modern tools.
You'll work with tools like these:HR & recruiting: WorkablePayroll & attendance: TeamSystem, Dipendenti in CloudDocuments & processes: SharePoint, JiraAI: Claude (including Claude Design and Claude Skills), ChatGPTRemote Work and Schedule3 days in our Milan office (Tuesday, Wednesday, Thursday) and 2 days remote (Monday, Friday)Working hours: Monday to Friday, 8:*****:30 (Italian time)Lunch break: 12:*****:30Salary and BenefitsGross annual salary (RAL): €27,******,000, CCNL Metalmeccanico, level C1 to B3 depending on experience, reviewed every yearContract: Tempo Determinato (6 months) and then Tempo indeterminatoMeal vouchers: €10 for each day in the office (around €120/month)Public transport pass reimbursement: reimbursement of the cost of local, regional or interregional public transport passes, up to €200 per month, upon submission of proof of purchase (single tickets and carnets are not eligible)AI tools: high usage limits on frontier models and AI agents, with new releases available from day oneA brand-new 15-inch MacBook Pro (M5) for your work with usSelection ProcessWe keep it fast, respectful and transparent.First Interview with the CEO (15 min): your motivation, background and availability.Practical case with the leadership team (45 min): a realistic scenario, such as planning the onboarding of five new hires starting the same Monday, or designing our first performance review cycle.
No trick questions.Meet Gemmo with our Head of Engineering (30 min): once we've got to know you and want you on the team, we tell you about Gemmo and what it can mean for your career.
If you reach this step, you're on our shortlist.Offer: selected candidates receive an offer, which stays open for 24 hours.
xysqume We're telling you now so there are no surprises.
#J-*****-Ljbffr

📌 Head Of People & Operations (Full-Time, Milan) (Bardi)
🏢 Gemmo
📍 Bardi