Make a Difference – Join Our Leidos TRICARE Team based in Vicenza, Italy Are you looking for a rewarding opportunity? Leidos is accepting application for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. SALARY: The annual salary for this specific position is $34,500 and the program is not able to negotiate that. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. What You’ll Do: * Multi-site Coverage: Travel 25-75% of the time based on need for coverage.
Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK. * Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. * Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. * Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. * Claims Assistance: Provide basic claims status updates and support. * Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement. * Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. * Assess & Escalate Issues: Evaluate the level of assistance n
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