At Zentiva, we are dedicated to delivering high-quality and affordable medicines to the people who depend on us.For our Italian organization, we are looking for a
Per essere preso/a in considerazione per un colloquio, la preghiamo di assicurarsi che la sua candidatura sia pienamente in linea con le specifiche del lavoro riportate di seguito.
**Customer Service Manager
** to join our team.
In this role, you will lead our Customer Service team, ensuring high standards of service and efficient management of day-to-day operations.
You will play a key role in supporting our customers, ensuring effective order management and working closely with Sales, Marketing and Logistics to deliver a seamless customer experience.
**Key Responsibilities
*** Lead and develop the Customer Service team, ensuring clear objectives, effective performance and a strong customer-oriented mindset.
* Oversee daily Customer Service operations, ensuring efficiency, timely responses and high-quality service.
* Ensure the effective management of orders received from customers and the sales force.
* Take ownership of customer issues and ensure they are addressed promptly and effectively, with a strong focus on customer satisfaction.
* Work closely with Sales, Marketing and Logistics to ensure an integrated and consistent customer experience.
* Use customer feedback to identify opportunities for continuous improvement, enhance processes, increase efficiency and reduce operational costs.
* Ensure the team has the appropriate tools, technologies and resources to deliver a high-quality service.
* Ensure activities are performed in line with applicable quality standards and company policies.
**Ideal Requirements
*** 5+ years of experience in Customer Service, including solid people management experience and experience in leading teams across different countries and locations.




* Strong customer orientation and a proactive approach to problem solving.
* Strong continuous improvement mindset, with proven experience in identifying and implementing process improvements.
* Solid organizational skills and a process-oriented mindset.
* Ability to manage priorities and work effectively in a dynamic environment.
* Experience with CRM and customer relationship management tools.
* Fluency in both Italian and English.
* Strong communication and collaboration skills, with the ability to work effectively across different functions.
**What We Offer:
*** Employment under “Quadro” level of the Italian Pharmaceutical Industry National Collective Agreement (CCNL Chimico-Farmaceutico).
* Gross Annual Salary: €50,000–€60,000, based on experience and qualifications.
* Performance premio (MBO) based on individual objectives.
* Attractive and comprehensive top-tier benefits package.
**Why Zentiva?
**At Zentiva, our values guide the way we work every day:
**Accountability, Authenticity, Collaboration, Courage and Trust
**.
We believe that great results come from people who take ownership, work together and are ready to make a difference.
Join us and contribute to delivering an excellent experience to our customers while helping us make high-quality healthcare more accessible.
**** ***Submit your application and join the Zentiva team
**!
* *At Zentiva, we foster an inclusive work environment where everyone feels valued and empowered to express their full potential.
Sustainability is at the heart of our strategy: the Group is committed to becoming carbon neutral for Scope 1 and 2 emissions by 2030 and to powering all its European manufacturing sites exclusively with renewable energy. xjncmbx
**All information and data provided will be processed in accordance with applicable regulations (EU Regulation 2016/679 – GDPR).
Candidates are invited to review the privacy notice at the following link: *
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📌 Customer Service Manager (Italia)
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