The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.

Responsibilities

- Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
- Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
- Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
- Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
- Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
- Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
- Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
- Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
- Collect feedback from Country Offices during pilots,



rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
- Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
- Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
- Managing other programmatic and field support as requested.
- Other relevant tasks as required.

Requirements

- Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
- Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
- Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
- Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
- Support product backlog management, sprint preparation, user story clarification, testing,



validation and prioritization of change requests based on operational needs and corporate standards.
- Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
- Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
- Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
- Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
- Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
- Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
- Managing other programmatic and field support as requested.
- Other relevant tasks as required.

Skills

- Business Requirements Analysis
- Business Process Design
- Human Centered Design
- IDM Process Analysis
- Digital Solution Development
- Product Backlog Management
- User Story Clarification
- Testing and Validation
- Change Request Prioritization
- Process Mapping
- Digital Roadmap Preparation
- Standard Operating Procedures Implementation
- Training Material Development
- Service Documentation
- Cross-Functional Coordination
- Stakeholder Engagement
- Field Deployment Support
- Troubleshooting Digital Systems
- Data Flow Alignment
- Operational Needs Analysis

Languages

English

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📌 IDM and Delivery Business Analyst (Roma)
🏢 Global Roles
📍 Roma