Hosco We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently. - Respond promptly to guest inquiries and requests, ensuring personalized service. - Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B;) to fulfill guest needs. - Handle special requests such as transportation, dining reservations, and amenities. - Resolve minor guest complaints professionally and escalate complex issues when necessary. - Promote hotel services and amenities, upselling where appropriate. - Maintain accurate guest records and ensure compliance with service standards. - Support VIP and repeat guest recognition programs. - Uphold safety, security, and privacy protocols at all times Settore: Hospitality/Turismo/Viaggi Ruolo: Customer Service
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.