Your Key ResponsibilitiesAct as the strategic point of reference for Enterprise and top-tier clients, guiding them across the entire lifecycle—from pre-sales with the sales team, to project launch, and ongoing monitoring of outcomes post go-live.Build and sustain long-term relationships with key stakeholders, ensuring alignment between client goals and Lexroom.Ai solutions.Oversee onboarding and project delivery, ensuring a smooth transition and measurable business impact.Proactively identify growth opportunities, driving upsells and renewals while maintaining high customer satisfaction.Collect feedback and business insights from clients to provide actionable inputs for Product, Marketing, and Operations to improve solutions and processes.Prepare performance dashboards, track KPIs, and deliver impactful business reviews to demonstrate value and strengthen partnerships.What We're Looking For1–3 years of experience in Key Account Management, Customer Success, or client-facing roles—ideally with Enterprise accounts.Strong relationship management skills,
with the ability to engage senior stakeholders and navigate complex organizations.Familiarity with CRM and sales support tools (e.G., HubSpot, Notion).
A proactive, consultative mindset with a passion for delivering measurable client impact.Fluency in Italian and English; a legal background is aplus.Benefits That MatterHybrid Work: Split your time between working from home and collaborating in our Milan HQ three days a week, with flexibility.Health Insurance: Comprehensive coverage to ensure peace of mind.Meal Vouchers: Daily support to make your lunch breaks easier.Performance Bonuses: Rewards tied directly to measurable results.Team Retreats & Off?sites: Dedicated time to connect, collaborate, and spark bold ideas.Rewarding Your ContributionAnnual Salary Range: €60,,000 OTEEquity Package: Equity to align your growth with the company's long-term success.Compensation Range€50K - €70K#J-*-Ljbffr
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