pThe Client Contract Manager (CCM) is responsible for managing the end-to-end lifecycle of assigned client contracts, ensuring operational excellence, contractual compliance, customer satisfaction, and profitable account growth.
/p pThe CCM acts as the primary post-sales governance owner, driving collaboration across delivery, commercial, finance, operations, and client stakeholders.
The role focuses on optimizing Request-to-Cash processes, managing contract obligations, supporting business growth, and ensuring successful service delivery throughout the contract lifecycle.
/p pFor smaller accounts, the CCM may assume overall account leadership responsibilities, including governance, profitability management, and client relationship ownership.
/p h3Key Responsibilities /h3 h31.
Contract Solution Design Transition /h3 ul liAssess and qualify customer requirements related to service delivery and operational processes.
/li liSupport pre-sales and bid teams in solution design activities.
/li liContribute to pricing, resource planning, staffing forecasts, and service governance models.
/li liDevelop service management frameworks aligned with customer and business requirements.
/li liParticipate in customer presentations, solution discussions, and contract negotiations.
/li liLead handover activities from Sales to Delivery upon contract award.
/li liEnsure smooth transition into steady-state operations.
/li /ul h32.
Service Creation Process Management /h3 h3Contract Setup /h3 ul liDesign and document operational processes for: /li liRequest Management /li liQuotation Management /li liOrder Management /li liIncident Problem Management /li liChange Management /li liInventory Management /li liCapacity Management /li /ul h3Process Governance /h3 ul liEnsure end-to-end process consistency across all stakeholders.




/li liStandardize operational procedures whenever possible.
/li liImplement best practices and process improvements.
/li liDefine RACI models, escalation matrices, and governance frameworks.
/li liSecure approvals from all relevant internal stakeholders.
/li liIdentify operational improvement opportunities.
/li liDrive automation and service optimization initiatives.
/li liImprove productivity, service quality, and customer experience.
/li liSupport implementation of new products, tools, and platforms.
/li liManage third-party vendor activities related to assigned contracts.
/li liDefine vendor governance models and operational processes.
/li liMonitor service performance and contractual compliance.
/li liDrive continuous improvement initiatives with vendors.
/li /ul h33.
Client Engagement Governance /h3 ul liOwn customer governance throughout the contract lifecycle.
/li liEstablish regular operational, service review, and executive governance meetings.
/li liManage customer communications and stakeholder engagement.
/li liEnsure SLA and KPI commitments are achieved.
/li liLead risk identification and mitigation activities.
/li liManage escalations and critical service issues.
/li liEnsure contractual obligations are fulfilled.
/li liCoordinate with global delivery and support teams.
/li /ul h34.
Account Management Growth /h3 ul liMaintain overall accountability for successful contract delivery.




/li liDrive customer satisfaction and retention.
/li liIdentify upsell and cross-sell opportunities.
/li liLead low-to-medium complexity organic growth initiatives.
/li liSupport change requests, service expansions, and contract renewals.
/li liTrack commercial performance and profitability.
/li liContribute to PL management for assigned accounts.
/li /ul h3Education Certifications /h3 pRequired /p ul liBachelor's Degree in Business Administration, Engineering, Information Technology, Telecommunications, or related field.
/li liMinimum 5 years of customer-facing experience within Telecom, IT Services, Managed Services, or Digital Transformation environments.
/li /ul h3Preferred Certifications /h3 ul liITIL Foundation /li liPMP / PRINCE2 /li liIT Service Management Certifications /li /ul h3Experience Required /h3 ul liMinimum 5+ years in Client Contract Management, Service Delivery, Account Management, or Customer Success roles.
/li liExperience managing global and geographically distributed teams.
/li liExperience handling medium to large enterprise customers.
/li liStrong background in telecom, managed services, cloud, network, or digital transformation projects.
/li liExperience managing client governance at management and executive levels.
/li liProven track record in operational excellence and service improvement initiatives.
/li /ul h3Why Join Tech Mahindra /h3 pAt Tech Mahindra, the Client Contract Manager plays a strategic role in ensuring exceptional customer experience, operational excellence, and sustainable business growth.
The position offers exposure to global customers, leadership opportunities, and participation in large-scale digital transformation and managed services programs across multiple industries.
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📌 Client Contract Manager (Bardi)
🏢 Tech Mahindra
📍 Bardi