Overview
In this role you drive service processes across large transformation programs and M&A; integrations, partnering with process owners to raise operational excellence. You will design and govern process blueprints for service delivery and coordinate cross-functional efforts to align opportunity management, order handling, and field service. You lead end-to-end process implementation, establish monitoring for business value, and plan integrations to consolidate operating models post-acquisition. This role offers impact across ERP, CRM, and service ecosystems within Electrification Service, with a strong emphasis on scalable, data-driven improvements.

Responsabilità
- Orchestrate service processes across large-scale transformation programs and M&A; integration activities
- Design and maintain process blueprints and governance for service management and delivery
- Coordinate cross-functional processes with owners for opportunity management, order handling, field service, master data, and installed base
- Lead end-to-end service process implementation,



establish monitoring frameworks, and track performance against value metrics
- Plan and assess acquired company operating models, applications, and processes for seamless service domain consolidation (M&A;)
- Design multi-application integration strategies to connect ERP, CRM, sales, service management, and field service systems
- Ensure data flow and process synchronization across disparate systems
- Establish integration governance, standards, and documentation
- Collaborate with IT and system architects on data mappings and process optimization across the tech stack
- Manage and/or support M&A; and transformation projects within the service domain
- Train and educate local units in service applications; share best practices; engage local champions in testing/solution verification sessions

Requisiti fondamentali
- 10+ years of experience in service management or customer service in service-oriented or manufacturing

📌 Service Business Process Lead (Dalmine)
🏢 ABB
📍 Dalmine