Guest Assistant Day/NightApply: Aman Rosa Alpina - San Cassiano, Italy: Tempo pieno: Posted Today: JR105484Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.Position purposeUnder the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.



Key responsibilities * Ensure the Brand is protected and guests are delighted by their on-property experience.* Collect and act on guest preferences.* Operate the Front Office properly and efficiently.* Ensure that the Night Audit process is carried out successfully.* Perform guest registration/check-in.* Escort guests to the room.* Create and review guest folios and accurately encode guest information.* Perform clerical and cashiering duties.* Attend to guest complaints immediately and coordinate resolution.* Possess full knowledge of emergency procedures.* Attend employee training and reviews on emergency responsibilities.* Ensure daily duties are conducted.What we look for in this position EssentialsLanguages: verbal and written proficiency in English.Work Experience: minimum 1 year in Front Office in an international luxury hotel. Others: computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed. BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding r

📌 Guest Assistant Day/Night (San Cassiano)
🏢 Aman group
📍 San Cassiano