Career Opportunities: Track Lead (Support & Operations) (180999)

Requisition ID180999-Posted10/16/2026

Enterprise Studio by HCL is the Professional Services CoE for Broadcom Enterprise Software, leader in Digital Infrastructure and Multi Clouds management.

We solve large organizations challenges with distributed digital infrastructure, clouds and heterogenous environments, from Business Planning to Operations & Monitoring through Agile Management and Execution, Test and Quality Assurance, Automation & Orchestration.

CA DX APM (Application Performance Management) solution is the solution provided by Broadcom for in-depth monitoring of applications. It can be either deployed on-premise or used in SaaS.

As an APM Consultant, you will implement the solution, document it, and make sure it keeps up and running. By working closely with customers, you will also identify areas of improvement, propose enhancements, implement those, track progress as to their implementation and report adequately to customers.

Key Responsibilities

- 1-3+ years of IT experience as a technical specialist, or consultant in customer-facing roles;
- Strong experience in implementing DX APM at customers or in SaaS;
- Experience in programming languages;




- Possibly experience in implementing Broadcom DX Net Ops;
- Written and verbal communication skills, both Italian and English;
- Ability to understand and work with new emerging technologies and methodologies.

Skill Requirements

- Consulting professional experience;
- Knowledge of TCP/IP, HTTP, SOAP, REST, XML, JSON;
- Knowledge of containers, Docker, Open Shift, Kubernetes;
- Knowledge of at least one Cloud platforms (Azure, AWS, Google).

Other Requirements

- Accurately and efficiently implement Broadcom CA DX APM;
- Appropriately document the implementation (deployment guides, Configuration guides, Maintenance & Troubleshooting guides, Test Plans);
- Deliver knowledge transfer to customers;
- Troubleshoot technical issues and track progress as to remediation;
- Provide solution roadmaps to customers;
- Deliver RUN activities;
- Provide advices and recommendations to customers;
- Accurately and timely reports to Project Manager and Architect as to delivery status.

Location

- Rome (Italy);
- Activities to be delivered on customer site (Rome).

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📌 Track Lead (Support & Operations) (Roma)
🏢 Sapsf
📍 Roma