Role OverviewYou are the dedicated technical and business lead for a portfolio of strategic Italian Financial Services accounts. You partner with Account Executives to shape account strategy and turn complex customer challenges into differentiated, value-led solutions. These span Agentforce, Data 360, Financial Services Cloud, Service, Sales, Slack, MuleSoft and Tableau. You are a trusted advisor to C-level, business and IT stakeholders at major Italian banks, insurers and asset managers. You also multiply the impact of the Italy SE team through mentoring and by sharing best practices.Key Responsibilities- Account strategy: Co-own account plans and white-space analysis with the AE. Focus on priorities such as customer 360, relationship manager and advisor productivity, digital onboarding, claims and servicing, and agentic AI in customer engagement.- Executive engagement: Lead discovery, value workshops and executive briefings in Italian and English. Build business cases and ROI narratives.- Solution design: Design end-to-end architectures and deliver tailored demos, PoCs and technical validation. Address integration with core banking and insurance platforms, security, and compliance. Use Agentforce Voice in Italian where relevant.- Deal leadership: Lead the technical win strategy on complex multi-cloud deals. Manage RFPs and competitive positioning. Orchestrate partners (including Italian SIs), specialists, Overlay and FDE/Architect resources across the South region.- Regulatory and market expertise: Stay current on DORA, GDPR, PSD2/open banking, Bank of Italy and IVASS requirements, EBA outsourcing guidelines, MiFID II, Solvency II and data residency. Position Salesforce's trust and EU data-residency posture with Risk,



Compliance and Security teams.- Team leadership: Mentor and coach SEs. Lead by example on demo quality, discovery and storytelling. Contribute to the AI Atelier (AI use cases, patterns, prompts and the vibe-coding club) and to reusable Financial Services playbooks. Support the SE Italy management team on enablement and talent development.- Cross-functional collaboration: Work with Product, Industry Solutions, Customer Success, Partners and the South region leadership. Bring customer feedback to the roadmap and drive adoption and value realization.- Hygiene and forecasting: Keep opportunity and activity records accurate in Salesforce. Support pipeline reviews and forecast accuracy.Required Qualifications- 8+ years in pre-sales, solution consulting or architecture, with significant Financial Services experience in the Italian market.- Proven record of leading technical strategy on large, strategic enterprise deals.- Deep knowledge of CRM and digital transformation in banking, insurance or wealth management.- Strong grasp of generative and agentic AI, data unification, integration and security.- Executive presence, storytelling and value-selling skills.- Experience coaching or mentoring peers.- Fluent Italian and English.- Bachelor's degree in Business, Computer Science, Engineering, or a related fieldPreferred Qualifications- Salesforce certifications (Financial Services Cloud, Agentforce, Data Cloud, Solution Architect).- Background in an Italian financial institution, a core-banking or insurance vendor, or a consultancy.- Hands‑on experience with vibe‑coding tools (Agentforce Vibes, Claude Code, Cursor) for demos and configuration.- Experience with regulated‑industry compliance in the EU.#J-18808-Ljbffr

📌 Lead Account Solution Engineer (Cremona)
🏢 Leadout Capital
📍 Cremona