Company OverviewFounded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.Company InformationIndustry: Designer toys and collectible piecesLocation: Milan (Cordusio M1)Job type: Full time - PermanentWorking Hours: 40 hours per weekSalary Range: 45k - 55kAbout POP MARTEstablished in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Spain, Italy, Netherlands, France, and the UK. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand’s position in the region. For more information, visit and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to: Gain valuable professional experience covering the entire retail life cycle. Have the opportunity to work with people from different countries and cultures in a collaborative environment. Receive structured customer service, retail operations, and product training. Be proactively involved in the company’s growth.BenefitsSelected POP MART toys as appreciation gifts every monthComprehensive training and development programsRegular team social eventsCorporate DiscountsEmployee Assistance ProgramA structured premio/commission scheme in line with the company’s and the individual’s performanceThe Role and CandidateThe Area Manager will be responsible for overseeing all POP MART stores in Italy, ensuring seamless daily operations, sales performance and an exceptional customer experience. This is a hybrid role that requires a hands-on approach to store management while also supporting broader retail operations in Italy.ResponsibilitiesOversee daily operations of all existing and upcoming store locations in the Italian market, ensuring operational excellence, efficiency, cleanliness and high service standardsConduct regular store visits and audits to assess performance, service quality, visual standards and operational complianceAct as the main point of contact for operational challenges and opportunities, ensuring smooth communication and fast problem resolutionSupport future store openings in Italy, providing operational guidance, best practices and on-site supportMonitor sales performance, analyse trends and KPIs and identify areas for improvementDevelop and implement strategies to optimise revenue, profitability, labour efficiency and cost controlContribute to the development of annual business plans and budgets for the area, tracking performance against targetsReport regularly on area performance, risks and opportunities to senior managementSupport store teams in executing merchandising plans, product launches and marketing initiativesEnsure consistent and appealing product displays aligned with brand guidelinesOversee inventory flow, stock control, availability and loss prevention, working closely with Supply Chain teamsSupport the recruitment, onboarding and training of store managers and store-level staffCoach and motivate teams to achieve sales targets and deliver excellent customer serviceConduct regular meetings and performance evaluations, fostering a strong performance-driven cultureEnsure high standards of customer satisfaction and handle escalated customer issues when neededEnsure compliance with company SOPs, operational policies, safety standards and local retail regulationsWork closely with internal teams such as Marketing, HR and Supply Chain as well as external stakeholders to continuously improve store operations and executionRequired Qualifications6+ years of experience in retail operations with responsibility over multiple store locations, preferably within flagship or high-traffic retail environmentsProven leadership experience with a strong track record in recruiting, coaching, motivating and developing store managers and store teamsSolid business acumen with demonstrated ability to analyse sales performance, KPIs and financial data,



including OPEX management and cost controlStrong operational background with hands-on experience in daily store operations, operational excellence and customer experience enhancementAbility to translate data insights into concrete strategic and operational improvements in a fast-paced retail environmentGood understanding of visual merchandising principles, inventory management, loss prevention and retail complianceExcellent problem-solving skills with a practical and execution-oriented mindsetStrong communication and collaboration skills, with the ability to work effectively across functions and stakeholdersProficiency in Microsoft Excel, PowerPoint and retail analytics toolsFluency in Italian and English, any other European language is a plusShort notice period is highly preferredDesirable but Not Essential ExperienceExperience in licensed merchandise, collectible toys, or designer product retailFamiliarity with the Italian retail market and flagship store operationsExperience in supporting new store openings and retail expansion projectsEqual Opportunity and Diversity StatementPOP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.About Our MissionPOP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. xysqume POP MART is not just a brand, it's a galaxy of creative possibilities.#J-18808-Ljbffr

📌 Retail Area Manager (Romano di Lombardia)
🏢 POP MART ITALY
📍 Romano di Lombardia