1000Farmacie is Italy’s leading e-pharmacy marketplace, serving over 1 million customers through two fulfillment centers in Milan and Naples.Continui a leggere per comprendere appieno cosa richiede questo lavoro in termini di competenze ed esperienza. Se il suo profilo è in linea, invii la sua candidatura.We are looking for an Operations Manager with a strong background in logistics and fulfillment, reporting directly to the COO. This is not a role where you simply manage existing processes. We expect you to challenge them, improve them and build better ones, using data, automation and AI wherever they make a real difference.You will lead three managers (the Warehouse Managers in Milan and Naples and the Customer Service Team Lead) and, through them, an organization of over 55 people. You will combine leadership with hands‑on execution, building a culture of ownership and high execution standards.What you will doWork with the COO to improve the company’s operational performance and scalabilityLead the two Warehouse Managers and improve KPIs: cost per order, productivity, capacity, lead times and qualityStandardize best practices across Milan and Naples, spending time on site to fix bottlenecks firsthandDesign new processes and SOPs, and redesign the ones that no longer scalePlan capacity for peaks and campaignsCustomer ServiceManage and coach the Customer Service Team Lead, owning KPIs on response times, resolution and customer satisfactionPlan staffing based on expected volumes and improve workflows and escalation pathsFix the root causes of tickets together with the warehouses, so problems are solved upstreamReduce unnecessary contacts through better self‑service and proactive communicationLead automation and AI projects across logistics and customer service, from pilot to adoptionWork with Product & Tech on new features and integrations, with Marketing on campaign forecasting and readiness,



and with Ops Analytics to turn data into process improvementsWho we’re looking forOperations at heart: you have run high‑volume physical operations, such as warehouses, fulfillment centers or delivery fleets, not just coordinated or advised themLeadership & coaching: for you it’s a no‑brainer to lead by example. You know how to manage managers, coach them and help them grow, and your leadership skills will be crucial in this role!Result-oriented: results, results, results. xysqume Yes, we love great results at 1000Farmacie, and we hope you love them as much as we do!Responsible: you take huge ownership and responsibility for your work, for outcomes and not just activitiesHands‑on & data‑driven: you dive into the details and use numbers to prioritize and measure resultsCollaborative: you easily build great collaborations with your colleagues and partners, from Product and Marketing to Analytics and TechTech‑curious: you see automation and AI as practical tools to simplify operationsRequirements4+ years in operations, managing high‑volume physical operations such as warehouses, fulfillment centers, last‑mile delivery or rider fleets (e.G. e‑commerce, quick commerce, retail, 3PL)Proven track record of improving operational processes with measurable resultsExperience managing managers or team leads, not only frontline staffFluent Italian and professional EnglishAvailability for regular travel to NaplesStrong plus: customer service operations; automation or AI tools (LLMs, no‑code); Lean or Six Sigma;capacity planning and forecasting; pharma, multi‑site or scale‑up experience.What we offerDirect exposure to the COO, with real ownership and autonomy over three teams and two sitesThe chance to lead AI and automation adoption across the operationA fast‑paced environment where good ideas quickly become projects, and room to grow with the companyGross annual salary of €40,000–50,000, depending on experience#J-18808-Ljbffr

📌 Operations Manager (Romano di Lombardia)
🏢 1000Farmacie
📍 Romano di Lombardia