Overview As a Quality Manager, you will oversee certification and compliance across Airport Operations Italy, driving QMS improvements and ensuring regulatory and customer adherence. You'll lead audits, manage non-conformities, and steer continuous improvement in quality, safety, and security. The role sits within a global aviation services setting and offers impact through certifications and audits.

You will engage with customers, regulators, and internal stakeholders to uphold dnata's quality standards and inclusive culture.

Retribuzione / Benefits Lavoro da remoto policy (max. 8 days per month) Meal vouchers salary range 55,000–65,000 gross per year Responsabilità Develop, maintain and improve the Quality Management System (QMS) across functions Ensure compliance with regulatory, customer, company, ISAGO/ISO and aviation requirements Lead Quality Assurance and Quality Control via audits, inspections and process reviews Coordinate internal and external audits and report risks to senior management Manage non-conformities and corrective/preventive actions using Issue and Action Management Monitor KPIs,



incidents and trends to drive improvements in quality, safety, security and environmental performance Support achievement and maintenance of ISO certifications Act as the primary quality contact for customers, regulators and authorities Promote dnata's Vision, Mission, Values and a respectful, inclusive culture Requisiti fondamentali Bachelor's degree in Business, Engineering or related field Minimum 5 years' experience in quality systems, audits, compliance and continuous improvement in airport/ground handling operations Strong knowledge of QMS, auditing principles, aviation regulations and standards Strong communication and stakeholder management skills Excellent planning, analytical and time management abilities Collaborative cross-functional work capability Fluency in English and Italian communication stakeholder management collaboration Quality Management Systems (QMS) auditing principles aviation regulations

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