Overview In this role you will lead a strategic enterprise program for a major client from Milan, steering the end-to-end delivery with a dedicated retained team. You'll collaborate across consulting, analytics, sales and delivery to ensure on-time, on-budget outcomes. The position mixes on-site client engagement with cross-functional coordination to translate Sprinklr's platform capabilities into meaningful solutions.

This is an opportunity to shape multi-geo, complex implementations for high-impact public-sector engagements.

Retribuzione / Benefits comprehensive benefits package voluntary healthcare coverage paid time off mentoring program career growth opportunities regional benefits depending on location Responsabilità Own and manage a strategic enterprise program for a public-sector client, coordinating the retained team and controlling scope, change control, risks, issues and mitigations Coordinate with consulting teams, leaders and internal/ regional stakeholders to drive delivery Ensure programs and projects run on schedule and within budget Develop strong relationships with clients and senior internal stakeholders Build and maintain durable client relationships and internal stakeholder alignment Develop knowledge of Sprinklr platform components to create realistic project plans and high-level solutions Ensure accurate reporting and forecasting to external and internal stakeholders Manage risks,



issues and change requests effectively Manage client service expectations and drive measurable outcomes for the client Set team tone to emphasize quality and excellence in delivery Provide weekly status and burn reports to stakeholders Maintain awareness of industry trends shaping client solutions Experience integrating enterprise SaaS programs for government/public-sector or highly regulated clients Work from client premises three days per week and engage senior stakeholders on-site Lead large-scale, multi-organizational projects and drive team accountability Identify and resolve issues, allocate resources, and run team meetings Lead project/enterprise risk management and business analysis activities Demonstrate influencing, negotiation, and mentoring skills Motivate teams without direct reporting lines Possess strong knowledge of SDLC, web technologies, and web development processes Exhibit strong verbal/written communication and fluency in English and Italian Requisiti fondamentali Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients Ability to operate from customer premises three days per week and engage with senior stakeholders Extensive client management experience with business owners and executives Experience delivering IT/SaaS/ Social/ Software projects Experience working with multi-geo, multicultural delivery teams Strong Italian and English language skills Experience leading large-scale, multi-organizational initiatives Ability to develop detailed work plans, allocate resources, and run team meetings Leadership in managing project and enterprise risks and business analysis Strong influencing and negotiation skills Mentoring, supervisory and team-building capabilities SDLC knowledge, web technologies, and web development processes Knowledge of Agile project management is a plus Project Management certifications (Prince2, PMP, SCRUM, etc.) Visa/work authorization: current and unrestricted in Italy strong stakeholder management influencing and negotiation leadership without direct reporting lines enterprise SaaS program management IT/SaaS/Software project delivery risk and issue management

📌 Programmamanager/MT-lid (Monza)
🏢 Sprinklr
📍 Monza