About RETROSUPERFUTURE

RETROSUPERFUTURE is an independent Italian eyewear brand known for its distinctive design, contemporary aesthetic and strong creative identity. As we continue to grow our international presence, we are looking for a Junior Customer Service to join our team in Milan and support our wholesale and direct-to-consumer operations.

The Role The Junior Customer Service will support the daily management of customer requests across two key business channels: our wholesale network of optical retailers, working closely with the sales agent network, and our direct-to-consumer e-commerce business.

The role also includes supporting credit collection activities for wholesale customers, working in coordination with the Sales and Finance teams to monitor outstanding payments and follow up on overdue invoices.

This is an excellent opportunity for a motivated and customer-oriented individual looking to develop their skills in customer service and commercial operations within an international fashion and eyewear environment.

Key Responsibilities

Wholesale Customer Service

- Support optical retailers within our wholesale network, acting as a point of contact for day-to-day requests and working closely with sales agents.
- Assist with order management, including order entry, confirmations, order status and shipment tracking.
- Handle customer inquiries regarding product availability, delivery timelines, invoices, returns and claims.
- Coordinate with Sales, Logistics and Finance to ensure timely and effective resolution of customer requests.
- Support after-sales activities, including product defects, replacements and other service-related issues.
- Maintain accurate customer and order information in company systems.

Credit Management & Collection

- Monitor customer outstanding balances, payment due dates and overdue invoices within the wholesale network.




- Follow up with customers regarding overdue payments and coordinate collection activities with sales agents.
- Collaborate with the Sales and Finance teams to resolve payment discrepancies and outstanding account issues.
- Support the preparation and monitoring of accounts receivable aging reports.
- Help ensure timely payments and contribute to effective credit management processes.

E-commerce Customer Service

- Manage customer inquiries related to online purchases via email and other customer service channels.
- Assist customers with order status, shipping and delivery, returns, refunds, exchanges and product information.
- Liaise with e-commerce, logistics and finance teams to resolve customer issues.
- Ensure a positive, consistent and brand-aligned customer experience throughout the purchasing journey.
- Help identify recurring customer issues and contribute to improving service processes.

Requirements

- Previous experience in customer service, order management or a similar role is a plus; entry-level candidates with a strong interest in the role are welcome.
- Fluency in Italian and English, with a good command of French, is required.
- Knowledge of Spanish and/or German is considered a plus.
- Excellent communication skills and a customer-oriented mindset.
- Strong organizational skills, attention to detail and reliability.
- Proactive attitude, willingness to learn and ability to work collaboratively.
- Good knowledge of Microsoft Office; familiarity with ERP, CRM or e-commerce platforms is a plus.
- Confidence in communicating with international customers and managing multiple requests efficiently.

What We Offer

- The opportunity to join a dynamic, international and creative eyewear brand.
- Hands-on experience across wholesale customer service, credit management and e-commerce operations.
- A collaborative environment with opportunities for professional growth.
- The opportunity to contribute to the customer experience of a distinctive Italian brand.

Location: Milan, Italy Employment type: Full-time

📌 Junior Customer Service – Wholesale & E-commerce (Milano)
🏢 RETROSUPERFUTURE®
📍 Milano