The customer Care Specialist is responsible for providing assistance to the consumer during the online purchase process of the Group's products.

Their responsibilities are: 1) Acting as a point of contact for any need that may arise during and after the purchase, online and offline.

- Providing an effective and efficient assistance service, which can be distinguished by the attention and care that is given to the consumer.

Qualifications

- 1.01 Manages support requests (technical, procedural, product) received by telephone or via various tools

- 1.02 Manages complaints and grievances, working to contain the consumer's frustration and safeguard the brand image

- 1.03 Understands and identifies the nature of the problem and provides response according to policy or forwards to 2nd level internal contacts

- 1.04 Tracks requests for support and interventions in the system, monitors the progress and supervises prompt resolution





- 1.05 Develops in-depth knowledge of the collection/product/any promotional activities and assists the consumer during the online purchase

- 1.06 Supports as a second level activity compared to the management of outsourced customer service suppliers for markets other than the Italian ones

- 1.07 Promotes the development of role learning through proactive, team and digital, aimed at innovation and improving the effectiveness/efficiency of its Responsibilities

- 1.08 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and relations with internal and external interlocutors external parties involved in the business

- 1.09 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community

📌 Customer Care Specialist - Internship - Reggio Emilia, Emilia-Romagna, Italy
🏢 MAX MARA FASHION GROUP
📍 Reggio Emilia