Overview In this entry- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You'll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys.

Retribuzione / Benefits hands-on enterprise AI experience mentorship from AI architects growth paths toward senior roles exposure to real-world customer engagements development of presentation and consulting skills regionally tailored well-being programs Responsabilità Support discovery sessions to understand business challenges and AI use cases Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows) Learn enterprise AI design/deployment, including API and data source integrations Maintain reusable demo environments, assets,



and solution documentation Participate in customer workshops and product demonstrations with senior team members Assist sandbox/trial engagements to validate use cases and document outcomes Collaborate with sales to prepare technical responses and customer presentations Gather customer feedback and share insights with Product Management and Engineering Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices) Contribute to internal enablement materials and training Requisiti fondamentali ~ Bachelor's degree in a related field or equivalent practical experience ~0–2 years in a technical, customer-facing, software, cloud, or AI-related role ~ Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work ~ Basic understanding of AI, ML, NLP, or generative AI concepts ~ Familiarity with APIs, web services, and modern software apps ~ Foundational programming skills (Python preferred) ~ Interest in learning cloud platforms and enterprise software ~ Basic understanding of data structures, databases, and system integrations ~ Strong written and verbal communication and collaboration skills ~ Willingness to learn from experienced teammates ~ Clear communication ~ Collaborative mindset ~ Problem-solving orientation ~ Basic AI/NLP concepts ~ APIs and web services ~ Python programming

📌 Associate Solution Architect (Vimercate)
🏢 Genesys
📍 Vimercate