Ciao, we're TextYess We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously.
We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone.
We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it.
The role We're looking for our first Customer Success Manager dedicated to the UK market : a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end , from onboarding to expansion, carry a revenue number on your book from month 3 , and give our UK merchants a native-speaking partner as the market scales.
What you'll actually be doing Run your UK book end to end , from the handover from Sales through onboarding,



adoption and retention, keeping Attio current as the source of truth.
Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all.
Build and launch WhatsApp and email campaigns and automations together with merchants, then teach them to run them on their own.
Grow revenue by spotting and closing upsells : plan upgrades, new channels, Autonomous CRM.
Create the bridge between the UK and the team : be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog.
What you bring Experience in Customer Success , Account Management or a client-facing role, with hands-on experience running email or CRM campaigns for e-commerce clients (Klaviyo, Mailchimp, Brevo, Omnisend or Shopify Email). Agency background strongly preferred: here you do the marketing work with the merchant, not just m

📌 Customer Success Manager, UK (Milano)
🏢 TextYess
📍 Milano