Smartness in Italy is seeking a Customer Success Manager to drive revenue growth by ensuring customers derive maximum value from our hospitality tech platform. You will focus on retention, expansion, upselling, and cross-selling, while hitting ambitious targets.
The role requires 3–5 years in a SaaS environment with a proven upsell/cross-sell track record, strong data analysis, and CRM proficiency. Italian native with English at C1 level; industry knowledge in travel/hospitality is a plus.
📌 Growth-Driven Customer Success Manager (Roma)
🏢 Smartness
📍 Roma
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