Raines Co. - Your Future is Now

Position Summary: The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role involves handling phone calls, responding to guest requests, resolving concerns, and ensuring a welcoming and positive experience. Strong communication, problem-solving, and multitasking skills are essential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions





• Ensures Outstanding customer service at all times

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times

• Accurately answers inquiries from potential guests and accepts hotel reservations

• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

• Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)

• Prepares breakfast in accordance with Brand or Hotel standards

• Cleans common areas as needed or as assigned to include sweeping, mopping, and dusting

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📌 Guest Services Associate (Firenze)
🏢 Towneplace Florence
📍 Firenze