Description

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At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.

We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.

We are looking for a Senior Program and Risk Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners across your region and/or business line(s).

The Business Partner (Network Health) Manager will drive continuous improvement by analyzing performance data, proposing risk mitigation strategies for complex challenges, influencing stakeholders, removing obstacles and delivering results.



This role is a great opportunity to influence the overall DSP program, set processes and drive improvements.

The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.

Key job responsibilities

Monitor key quality and performance metrics, and define and implement initiatives to drive improvements across the DSP network

Develop risk strategy plans due to network changes to ensure business continuity

Effectively influence, negotiate, and communicate with internal partners and senior leadership

Responsible for setting the vision and operational plans for the 1-3 year horizon supporting the business expansions

Manage multiple projects and tasks ensuring timelines are met and resource needs are understood

Create SOPs and drive process improvements

Cross functional coordination and alignment

Able to switch b

📌 Business Partner (Milano)
🏢 Amazon
📍 Milano