Overview In this role you will perform field service on tissue machines at customer sites across EMEA and beyond, focusing on maintenance, troubleshooting, audits, and start-up support. You work independently or with Valmet specialists to deliver service excellence on site, enhancing machine performance, reliability, and customer satisfaction. The job combines hands-on field work with global collaboration in a dynamic, multicultural environment. You will contribute to safe, effective project implementations and long-term customer relationships. Responsabilità * Perform field service on tissue machine sections (headbox, forming, pressing area including ViscoNip, and reel) * Conduct inspections, preventive maintenance, troubleshooting, adjustments, and audits * Support installations, start-ups, shutdowns, and optimization activities * Prepare service reports, technical documentation, and improvement recommendations * Collaborate with customer technical teams to ensure high-quality service delivery * Support other services or project activities (maintenance, upgrades, measurement tasks)
* Maintain safety compliance with Valmet guidelines * Represent Valmet professionally to build long-term customer relationships Requisiti fondamentali * Minimum 5 years hands-on Tissue Machine field experience in one of: headbox/forming, pressing area (ViscoNip), or reel operations/maintenance * Strong mechanical or process competence from field service * Ability to independently troubleshoot complex issues under time pressure * Excellent communication and customer-oriented approach; able to work in multicultural environments * Willingness to travel ~50% internationally and domestically * Good command of English; additional languages are a plus * Proficiency in basic reporting tools (e.g., Microsoft Office) * Valid B driving license * Proactive mindset with strong problem-solving and clear communication skills * customer-centric * communication * teamwork * mechanical/process knowledge
📌 Field Service Specialist (Lucca)
🏢 Valmet
📍 Lucca