Leica Biosystems seeks a Regional Customer Operations Lead to serve as the primary connection between the Global Customer Care Centre and the Italian market. The role manages instrument order fulfillment, customer inquiries, and escalations while ensuring operational excellence and balancing global standards with local requirements.
Responsibilities
Oversee instrument installations, relocations, deinstallations, and regional supply chain coordination
Serve as primary regional contact for customer inquiries and escalation support
Partner with cross-functional teams to remove barriers and improve customer experience
Monitor performance metrics, identify trends, and implement process improvements
Represent Customer Care CoE at market level, translating regional needs into global improvements
Requirements




Bachelor's degree or equivalent extensive customer-facing experience
Strong understanding of customer care processes and escalation management
Demonstrated ability to assess complex situations and drive resolution independently
Experience coordinating across multiple functions in matrix organizations
Ability to work autonomously and prioritize competing demands
DBS tools experience (PSP, Kaizen, Standard Work) preferred
Fluency in English; additional European language (French) preferred
Compensation:
€39,000–€59,000 gross annual salary plus 5% target premio on base

📌 Regional Customer Operations Lead (Milano)
🏢 Danaher
📍 Milano