Overview
In this role you will shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence.
Retribuzione / Benefits
equity plan
private health insurance
monthly Glovo credit
discounts on transportation, food, and kindergarten expenses
extra time off and two remote work days per week
enhanced parental leave
Responsabilità
Manage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support
Define,



deploy and monitor local processes to guarantee compliance with Italian regulations, local laws, and authorities' guidelines
Establish and maintain productive union dialogue and external institutional relationships
Improve rider onboarding, support, and automated billing and cash management processes
Collaborate with Global Operations, Legal and Finance to align local operations with global strategies
Leverage data and automation to streamline workflows and scale processes
Requisiti fondamentali
People leadership experience (managing 4+ direct reports)
Analytical and data-driven mindset with Excel and Looker experience
Project and stakeholder management skills across internal and external partners
Fluency in Italian and English (spoken and written)
Leadership and coaching
Cross-functional collaboration
Stakeholder management
Excel
Looker
Process automation

📌 Operations Manager (Milano)
🏢 Glovo
📍 Milano